The telecommunications industry is one of the most rapidly growing and competitive industries in the world. As more and more people continue to adopt a mobile, strains on mobile networks grow, both on the technological side of the business, and human resources side.
Collaboration and rapid decision making are a must in the telecommunications industry in order to remain competitive. Sales, R&D, production and management need to work closely together in order to ensure they continue to deliver a superb and robust service to their customers, in addition to delivering new and innovative ideas to retain current customers. However, with a number of telecoms having several offices and network operation centres (NOC) geographically spread, collaboration between different staff becomes challenging.
At Universal AV, our professional audio visual systems can help simplify and unify your operations helping to bring departments that are otherwise geographically apart, together. Technologies such as video conferencing can help employees from different offices or HQ’s host a central meeting simultaneously. Furthermore, other technologies such as digital signage can be used in your call centres displaying relevant information to staff, such as average wait times for customers, so you can concentrate on providing excellent customer service to your customers.